Privacy policy

PRIVACY POLICY

Last Updated: August 2026

Kenz Beauty & Co (“Kenz Beauty”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, purchase products, communicate with us, subscribe to our marketing, or otherwise interact with Kenz Beauty.

Our website is operated at kenzbeauty.com.au and our online store is powered by Shopify.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

It may include:

Contact Information

Name;
Email address;
Telephone number;
Billing address;
Shipping address; and
Other contact information you voluntarily provide.

Order & Transaction Information

When you purchase products from us, we may collect information including:

Products ordered;
Order history;
Billing and shipping information;
Payment status;
Delivery information;
Returns and refunds;
Discount or promotional information; and
Communications relating to your order.

Payments may be processed by third-party payment providers. Kenz Beauty does not necessarily receive or store your complete credit or debit card information.

Account Information

If you create an online customer account, we may collect information associated with that account, including your contact details, order history and account preferences.

Website & Device Information

When you visit our website, certain information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Time zone;
Pages and products viewed;
Search activity;
Referring websites;
Interaction with our website;
Cookie identifiers; and
Similar technical or analytics information.

Customer Service Information

If you contact us, we may collect your name, contact details, order information and the contents of your communication together with any information you voluntarily provide to us.

Marketing Information

If you subscribe to our marketing or interact with our advertising, we may collect information about:

Marketing preferences;
Email engagement;
Advertisement interactions;
Website activity;
Products viewed;
Purchases; and
Promotional engagement.

2. INFORMATION RELATING TO BEAUTY & SKIN SERVICES

Kenz Beauty also operates beauty, wellness and skin clinic services.

When you make an appointment, consultation or enquiry regarding these services, we may collect additional information reasonably necessary to provide the requested service.

Depending on the treatment or service, this may include information provided through consultation forms, treatment records, photographs, skin assessments, contraindication information and other information relevant to determining treatment suitability and safely providing services.

Some of this information may constitute sensitive information or health information under Australian privacy law.

Where required, we will seek your consent before collecting sensitive information.

We will only collect information that is reasonably necessary for our functions or activities and will handle sensitive information with additional care and in accordance with applicable law.

Treatment photographs or clinical images will not be used for advertising, social media or other promotional purposes merely because they were collected as part of a consultation or treatment. Where we wish to use identifiable photographs or content for marketing purposes, we will seek appropriate consent.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you;
When you place an online order;
When you create an account;
When you contact customer service;
When you make a booking or enquiry;
When you complete a consultation or consent form;
When you subscribe to emails or marketing;
When you participate in a promotion, competition or event;
Through our website, cookies and similar technologies;
Through social media or advertising platforms when you interact with us;
Through service providers acting on our behalf; and
From other sources where permitted by law.

Where practical, we collect personal information directly from you.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process and fulfil orders;
Process payments;
Arrange shipping and delivery;
Manage returns, refunds and exchanges;
Provide customer service;
Respond to enquiries;
Manage customer accounts;
Manage bookings and appointments;
Provide beauty, skin and wellness services;
Assess treatment suitability where applicable;
Maintain appropriate treatment and client records;
Detect and prevent fraud or misuse;
Improve our products, services and website;
Conduct analytics and understand customer behaviour;
Personalise your experience;
Administer promotions and loyalty programs;
Send marketing communications where permitted;
Advertise and promote our products and services;
Maintain the security of our systems;
Meet legal, regulatory, insurance and record-keeping obligations; and
Establish, exercise or defend legal rights where necessary.

We will not use sensitive or health information for unrelated advertising purposes without appropriate consent or another lawful basis.

5. MARKETING COMMUNICATIONS

Where permitted by law, we may send you information about Kenz Beauty products, services, promotions, events and offers.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.

We will handle electronic marketing in accordance with applicable laws, including the Spam Act 2003 (Cth).

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, appointment information, delivery updates or communications necessary to manage your relationship with us.

6. COOKIES & SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to operate the online store, remember preferences, analyse website performance, maintain security and, where applicable, support advertising and marketing.

Cookies may include:

Essential or functional cookies;
Shopping cart and checkout cookies;
Customer account cookies;
Analytics cookies;
Performance cookies; and
Advertising or marketing cookies.

Some cookies are placed directly by our website and others may be placed by third-party service providers.

You can control cookies through your browser settings and, where available, through cookie or privacy controls provided on our website.

Blocking certain cookies may affect the functionality of the website, including shopping cart, login or checkout functionality.

7. ANALYTICS & ADVERTISING

We may use analytics and advertising services to understand how visitors use our website and to measure or improve advertising campaigns.

These may include services provided by organisations such as Google, Meta and other advertising or analytics providers we use from time to time.

Depending on your settings, consent and applicable law, these technologies may collect information about your interaction with our website and advertisements.

Information may be used to:

Measure website traffic;
Understand customer behaviour;
Measure advertising performance;
Create or measure audiences;
Provide advertising that may be more relevant to users; and
Improve our marketing.

You can manage advertising preferences through the relevant platform and your browser or device settings.

8. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

E-commerce and website providers;
Payment processors;
Shipping and courier providers;
Booking and customer management systems;
IT, cloud hosting and data storage providers;
Email and communications providers;
Marketing and advertising platforms;
Analytics providers;
Professional advisers such as accountants, lawyers and insurers;
Contractors and service providers acting on our behalf; and
Government agencies, regulators, courts or law enforcement where required or authorised by law.

We do not disclose sensitive information to third parties for unrelated advertising purposes without appropriate consent.

9. SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information to provide hosting, checkout, payment, security, analytics and e-commerce functionality.

Shopify has its own privacy practices and may process information in countries outside Australia.

Customers should refer to Shopify’s current privacy information for further details about how Shopify processes information.

10. PAYMENT INFORMATION

Payments made through our website may be processed by Shopify Payments or other third-party payment providers made available at checkout.

Payment providers may collect and process payment information directly.

Kenz Beauty does not necessarily have access to or retain your complete credit card details.

Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.

11. OVERSEAS DISCLOSURE & STORAGE

Some of our service providers operate or store information outside Australia.

As a result, personal information may be disclosed to or processed in overseas locations, depending on the service providers we use.

These may include countries where our e-commerce, cloud, analytics, communications, advertising or technology providers operate.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps as required by law in relation to that disclosure.

Please be aware that privacy laws in other countries may differ from Australian privacy laws.

12. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include appropriate physical, administrative and technical safeguards.

However, no internet transmission, electronic storage system or online platform can be guaranteed to be completely secure.

If we become aware of an eligible data breach, we will respond in accordance with applicable requirements, including the Notifiable Data Breaches scheme where it applies.

13. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, insurance, regulatory and operational obligations.

Different types of information may be retained for different periods.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

14. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, Australian law permits us to refuse access or correction. If this occurs, we will provide an explanation where required.

15. DELETION REQUESTS

You may ask us to delete personal information we hold about you.

Whether we can delete particular information will depend on applicable legal, regulatory, contractual, insurance and record-keeping requirements.

For example, we may need to retain certain transaction, financial or treatment records for a prescribed period even after a deletion request is made.

Where we are not required to retain the information and it is no longer reasonably necessary, we will take appropriate steps in accordance with applicable privacy law.

16. CHILDREN & MINORS

Our online store is not directed specifically at children.

We do not knowingly seek to collect personal information directly from children through our online store without appropriate involvement or consent from a parent or guardian where required.

Where Kenz Beauty provides a service to a person under 18, appropriate consent and privacy procedures may apply depending on the nature of the service, the person’s circumstances and applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

17. PHOTOGRAPHS, VIDEOS & MARKETING CONTENT

From time to time, Kenz Beauty may photograph or record treatments, events, models, clients or other activities for marketing, education or social media.

Where identifiable customer photographs or videos are intended for promotional use, we will obtain appropriate consent.

Consent for marketing use of images is separate from consent required to perform a treatment unless clearly explained otherwise.

Where appropriate, you may contact us regarding future use of identifiable marketing content featuring you, subject to content already lawfully published or used and any applicable agreements.

18. SOCIAL MEDIA

If you interact with Kenz Beauty through social media platforms, those platforms may collect and process personal information independently from us.

Information you choose to make publicly available through social media may be visible to other users.

We recommend reviewing the privacy settings and privacy policies of the social media platforms you use.

19. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Kenz Beauty is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

20. INTERNATIONAL CUSTOMERS

If you access our website from outside Australia, additional privacy rights may apply under the laws of your jurisdiction.

Where laws such as the General Data Protection Regulation (GDPR) or other applicable privacy legislation apply to our handling of your information, we will comply with applicable obligations.

Depending on the relevant law, overseas customers may have additional rights relating to access, correction, deletion, restriction, objection or portability.

To make a privacy request, please contact us using the details below.

21. PRIVACY COMPLAINTS

If you have a concern or complaint about how Kenz Beauty has handled your personal information, please contact us first so we can investigate the matter.

Please provide sufficient information for us to understand and investigate your concern.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or privacy practices.

The latest version will be published on our website with an updated revision date.

We encourage you to review this policy periodically.

23. CONTACT US

For questions about this Privacy Policy, requests to access or correct personal information, deletion requests or privacy complaints, please contact:

Kenz Beauty & Co

Email: customercare@kenzbeauty.com.au

Postal Address:
PO Box 211
Varsity Lakes QLD 4227
Australia

We aim to respond to customer enquiries within 2 business days.

YOUR PRIVACY MATTERS

Kenz Beauty & Co is committed to treating personal information with care, respecting the privacy of our customers and maintaining appropriate safeguards for the information entrusted to us.