Shipping policy

SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with Kenz Beauty & Co. We carefully prepare and pack every order and aim to have your products on their way to you as quickly as possible.

This Shipping Policy applies to orders placed through the Kenz Beauty website and should be read together with our Returns & Refunds Policy and Terms & Conditions.

AUSTRALIAN SHIPPING

Kenz Beauty ships Australia-wide.

Orders are sent using Australia Post or another reputable delivery provider selected by Kenz Beauty. The carrier used may vary depending on the destination, parcel size and delivery requirements.

We can deliver to residential and business addresses. Delivery to PO Boxes is available where supported by the selected carrier.

Standard Shipping

Estimated delivery: 3–8 business days after dispatch.

Shipping cost: Generally $7–$10, depending on the size, weight and destination of the order. The applicable shipping charge will be displayed at checkout.

Express Shipping

Estimated delivery: 1–3 business days after dispatch to most metropolitan areas.

Shipping cost: From approximately $15, with the applicable rate displayed at checkout.

Delivery timeframes are estimates only and may vary depending on your location, carrier delays, peak periods, public holidays, weather events and other circumstances outside our reasonable control.

Express shipping refers to the delivery service used and does not necessarily mean same-day dispatch.

ORDER PROCESSING

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, promotional periods, Christmas and other high-volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive tracking information where tracking is available.

DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information entered at checkout is complete and accurate.

Please carefully check your:

Full name
Street address
Unit or apartment number, where applicable
Suburb
State
Postcode
Contact details

Once an order has been packed or dispatched, we may not be able to change the delivery address.

Kenz Beauty is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the recipient, additional shipping charges may apply before the order can be resent.

TRACKING & DELIVERY

Where tracking is available, customers will receive tracking details after their order has been dispatched.

Once an order has been handed to the delivery carrier, delivery timeframes are managed by the carrier and may occasionally be affected by circumstances outside Kenz Beauty’s reasonable control.

If your tracking information has not updated for an extended period, or your parcel appears to be significantly delayed or lost, please contact us and we will assist you with making an enquiry with the carrier.

MISSING OR UNDELIVERED PARCELS

If you believe your parcel has been lost, incorrectly delivered or has not arrived despite being marked as delivered, please contact us as soon as reasonably possible, preferably within 10 days of the expected or recorded delivery date.

We will assist with investigating the delivery and, where appropriate, lodge an enquiry or claim with the relevant carrier.

Carrier investigations may take several business days or longer to complete.

If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first checking:

Around the property and any safe-drop locations;
With other members of your household;
With neighbours, reception or building management where applicable; and
Any delivery notification or tracking information provided by the carrier.

We will work with you and the carrier to investigate genuine delivery issues.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

INTERNATIONAL SHIPPING

International shipping may be available by arrangement and at an additional cost.

International customers are encouraged to contact Kenz Beauty before placing an order so we can confirm whether we can ship the products to your destination and provide an estimated shipping cost.

International shipping costs depend on the destination, parcel weight, dimensions and selected delivery service.

The customer is responsible for any applicable import duties, customs charges, taxes or other fees imposed by the destination country, unless otherwise stated.

International delivery timeframes vary by destination and customs processing. Kenz Beauty cannot guarantee international delivery dates or be responsible for delays caused by customs authorities or circumstances outside our reasonable control.

Some products may be restricted from international shipping due to postal, aviation, customs or destination-country regulations. We reserve the right to decline or cancel an international order where we cannot lawfully or reasonably ship the products to the destination. Any amount paid for products we cannot supply will be refunded as required.

OUT-OF-STOCK ITEMS

Although we make every effort to maintain accurate stock levels, occasionally an item may become unavailable after an order has been placed.

If this occurs, we may:

Contact you to offer an alternative;
Dispatch the available items separately; or
Refund the unavailable item to your original payment method.

We will not substitute an unavailable product without your agreement.

ORDERS ALREADY IN TRANSIT

Once an order has been dispatched, it generally cannot be cancelled, redirected or refunded simply because it is in transit or because the customer has changed their mind.

This does not affect any rights you may have under the Australian Consumer Law, including rights relating to faulty, damaged, incorrectly supplied or otherwise non-compliant goods.

RETURNED OR UNCOLLECTED PARCELS

If a parcel is returned to Kenz Beauty because it was unclaimed, refused, or because an incorrect or incomplete delivery address was provided, we will contact you regarding the available options.

If you request re-delivery, you may be required to pay the additional shipping costs.

Where a refund is requested for a returned parcel, reasonable shipping or return costs may be deducted where legally permitted.

SHIPPING FEES

Original shipping fees are generally non-refundable where an order has been correctly supplied and delivered or where a customer changes their mind.

This does not limit any refund, replacement, repair or other remedy you may be entitled to under the Australian Consumer Law.

DELAYS OUTSIDE OUR CONTROL

While we make every reasonable effort to dispatch orders promptly, Kenz Beauty cannot guarantee carrier delivery timeframes.

Delays may occur due to circumstances such as severe weather, natural disasters, carrier disruptions, public holidays, peak shopping periods, customs processing or other events outside our reasonable control.

If a significant delivery issue occurs, please contact us and we will do our best to assist.

CHANGES TO THIS SHIPPING POLICY

Kenz Beauty may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business practices or applicable requirements.

The version published on our website at the time of your order will generally apply to that order, subject to applicable law.

CONTACT US

If you have any questions regarding your order, delivery or tracking, please contact our customer care team:

Kenz Beauty & Co
Email: customercare@kenzbeauty.com.au

We aim to respond to customer enquiries within 2 business days.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.