TERMS OF SERVICE

Last Updated: August 2026

1. OVERVIEW

This website is operated by Kenz Beauty & Co (“Kenz Beauty”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content and related online services.

By accessing our website, creating an account, placing an order or purchasing a product from us, you agree to these Terms together with any policies referred to in them, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

If you do not agree to these Terms, you should not use our website or purchase products through our online store.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL) or any other rights that cannot lawfully be excluded.

Our online store is hosted using Shopify, which provides the e-commerce platform through which we offer our products.

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2. ELIGIBILITY & ONLINE STORE USE

By placing an order through our website, you confirm that you are legally capable of entering into the transaction or have the necessary consent or authority to do so.

You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.

You must not:

• Attempt to interfere with the security or operation of our website;

• Introduce viruses, malware or other harmful code;

• Attempt to gain unauthorised access to our systems;

• Use our website to engage in fraudulent activity;

• Impersonate another person;

• Provide deliberately false or misleading information; or

• Violate any applicable Australian or international law.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

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3. PRODUCTS & PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, ingredients, prices and other information displayed on our website are accurate.

However, product packaging, appearance, ingredients, formulations and colours may occasionally change.

Images are provided for illustrative purposes, and the appearance of colours may vary depending on your device or screen settings.

Before using a skincare, cosmetic or personal-care product, you should read the product label, ingredient list, instructions and warnings provided with the product.

If you have known allergies or sensitivities, you should review the ingredients carefully before use.

Nothing in our product descriptions is intended to replace professional medical advice, diagnosis or treatment.

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4. SKINCARE & BEAUTY INFORMATION

Information provided on our website, social media, emails or other Kenz Beauty channels regarding skincare, beauty, ingredients, treatments or wellness is provided for general informational and educational purposes.

Skin types and individual responses to skincare products vary.

We do not guarantee that a particular skincare or beauty product will produce a particular cosmetic result for every customer.

Before using a product, please follow its directions and warnings and perform a patch test where appropriate or recommended.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Nothing in this section limits your rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

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5. PRICES

Unless otherwise stated, prices displayed on our Australian website are in Australian Dollars (AUD).

Where applicable, prices include GST.

Prices may change from time to time without prior notice. However, once we have accepted an order, we will not change the price applicable to that order except where there has been an obvious pricing or system error or as otherwise permitted by law.

Shipping charges, where applicable, will be displayed during checkout.

International customers may also be responsible for customs duties, import taxes or other charges imposed by their destination country.

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6. ORDERS

Submitting an order through our website is an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order. This does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or product information error;

• Payment cannot be authorised;

• We reasonably suspect fraudulent activity;

• An order appears to be for unauthorised commercial resale;

• Delivery to the nominated destination is unavailable or prohibited; or

• We are otherwise unable to lawfully fulfil the order.

If we cancel an order after payment has been received, we will refund the relevant amount paid in accordance with applicable law.

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7. PAYMENT

You agree to provide accurate, current and complete billing and payment information when placing an order.

Payments are processed through the payment methods made available at checkout.

We do not guarantee the availability of any particular payment method and may add, remove or change payment options from time to time.

You confirm that you are authorised to use the payment method supplied for your order.

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8. SHIPPING & DELIVERY

Kenz Beauty ships products Australia-wide.

International shipping may also be available by prior arrangement and at an additional cost, subject to the destination, product type, carrier availability and applicable laws or restrictions.

Shipping rates, processing times, estimated delivery times, international delivery requirements and other delivery conditions are set out in our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

Please ensure that the delivery information supplied with your order is accurate and complete.

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9. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy and applicable Australian law.

Eligible change-of-mind returns may be requested within 30 days of receiving the product, subject to the conditions contained in our Returns & Refunds Policy.

For hygiene and safety reasons, opened, used or unsealed skincare, cosmetic, beauty and personal-care products generally cannot be returned simply because you change your mind.

This restriction does not apply where a customer has rights to a remedy under Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

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10. SALE & PROMOTIONAL ITEMS

Promotional offers, discount codes, gifts with purchase and sale pricing may be subject to additional conditions displayed at the time of the promotion.

Unless otherwise stated, discount codes cannot be combined.

Sale or clearance products may be excluded from our voluntary change-of-mind return policy.

However, purchasing a product at a discounted or sale price does not remove any rights you may have under Australian Consumer Law in relation to faulty or non-compliant products.

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11. GIFT CARDS

Gift cards may be subject to separate terms and conditions, including expiry requirements prescribed by Australian law.

Gift cards cannot generally be redeemed for cash except where required by law.

Lost, stolen or incorrectly supplied gift card details should be reported to us as soon as possible.

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12. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure information published on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or other matters.

Where permitted by law, we may correct genuine errors or update information.

If an error affects an order you have already placed, we will contact you where reasonably necessary and deal with the matter in accordance with applicable law.

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13. PRODUCT AVAILABILITY

Products may be available in limited quantities.

We do not guarantee that a particular product will remain available.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, dispatch the remaining available products where appropriate, or refund the unavailable item.

We will not substitute a product without your agreement.

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14. INTERNATIONAL ORDERS

International shipping is available only where agreed by Kenz Beauty and may not be available for every product or destination.

Customers are responsible for checking any import restrictions that may apply in their country.

Customs duties, taxes, import charges and other destination-country fees are generally the responsibility of the recipient unless otherwise stated.

We may refuse or cancel an international order if a product cannot legally or reasonably be shipped to the requested destination.

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15. INTELLECTUAL PROPERTY

KENZ BEAUTY® and KENZ BEAUTY & CO® are registered trade marks of M & R (QLD) PTY LTD.

The Kenz Beauty names, registered trade marks, logos, branding, product names, photographs, videos, graphics, website design, written content, product descriptions and other original materials displayed on this website are owned by or licensed to M & R (QLD) PTY LTD and are protected by applicable Australian intellectual property laws.

You must not copy, reproduce, imitate, modify, distribute, publish, display, use commercially or otherwise exploit our registered trade marks, branding or other intellectual property without our prior written permission, except where permitted by law.

Nothing on this website grants any licence or right to use KENZ BEAUTY®, KENZ BEAUTY & CO®, our logos or other intellectual property without our express written consent.

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16. REVIEWS, COMMENTS & USER CONTENT

Where you submit a review, testimonial, photograph, comment or other content to us or through our website, you confirm that you have the right to submit that content.

You must not knowingly submit content that:

• Is false or misleading;

• Impersonates another person;

• Infringes another person’s intellectual property or privacy rights;

• Contains unlawful, threatening, defamatory, abusive or obscene material;

• Contains malicious software or harmful code; or

• Is otherwise unlawful.

We may moderate or remove content where we reasonably believe it violates these Terms, applicable law or the rights of another person.

Nothing in these Terms prevents a customer from providing an honest review or expressing a genuine opinion about their experience.

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17. THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, delivery providers or other services.

These third parties operate independently from Kenz Beauty and may have their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent that the relevant matter is outside our reasonable control, subject always to rights and liabilities that cannot lawfully be excluded.

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18. WEBSITE AVAILABILITY

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

Access may occasionally be interrupted for maintenance, technical issues, upgrades or circumstances outside our reasonable control.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

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19. PROHIBITED USES

You must not use our website:

• For an unlawful or fraudulent purpose;

• To infringe our rights or the rights of another person;

• To distribute malware or malicious code;

• To gain unauthorised access to systems or information;

• To collect personal information unlawfully;

• To send spam, phishing communications or other malicious communications;

• To scrape or systematically extract website content without authorisation;

• To interfere with website security or functionality; or

• In any way that violates applicable law.

We may restrict access where we reasonably believe our website is being misused.

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20. PRIVACY

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with our Privacy Policy.

Payment information may also be processed by third-party payment providers in accordance with their respective privacy and security practices.

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21. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or other protection available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation where those rights cannot lawfully be excluded or restricted.

Depending on the circumstances, consumers may be entitled to remedies including a repair, replacement, refund, compensation or cancellation where goods or services fail to comply with applicable consumer guarantees.

Any exclusions or limitations contained in these Terms apply only to the maximum extent permitted by law.

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22. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Kenz Beauty is not responsible for loss or damage arising from circumstances outside our reasonable control or from misuse of our products contrary to their instructions or warnings.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability or consumer rights where doing so would be unlawful, including rights available under Australian Consumer Law.

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23. INDEMNITY

To the extent permitted by law, you agree to indemnify Kenz Beauty against reasonable loss, damage or expense arising directly from your unlawful use of our website, your material breach of these Terms, or your infringement of another person’s rights.

This provision does not apply to the extent that the loss was caused or contributed to by Kenz Beauty or where such an indemnity would be unlawful or unenforceable.

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24. TERMINATION OR SUSPENSION OF ACCESS

We may suspend or terminate access to our website where we reasonably believe a user has materially breached these Terms, engaged in unlawful or fraudulent conduct, interfered with our systems or compromised the security of our website.

Termination does not affect rights or obligations that arose before termination.

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25. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

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26. NO WAIVER

If we do not immediately exercise a right or remedy available under these Terms, this does not mean that we have waived that right or remedy.

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27. GOVERNING LAW

These Terms are governed by the laws applicable in Queensland, Australia and applicable Commonwealth laws of Australia.

Subject to any rights you may have regarding jurisdiction under applicable consumer law, disputes relating to these Terms will be subject to the jurisdiction of the courts of Queensland and applicable Commonwealth courts.

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28. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, website, business practices or legal requirements.

The updated Terms will be published on our website with the revised date.

Changes will apply prospectively and will not remove rights that have already arisen under an existing transaction.

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29. RELATED POLICIES

These Terms should be read together with our:

• Privacy Policy

• Shipping Policy

• Returns & Refunds Policy

Where applicable, additional terms may also apply to specific promotions, gift cards, products or services.

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30. CONTACT US

If you have questions about these Terms of Service, an online order or our policies, please contact:

Kenz Beauty & Co

Email: customercare@kenzbeauty.com.au

We aim to respond to customer enquiries within 2 business days.

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Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

Nothing contained in these Terms of Service, our Shipping Policy, Returns & Refunds Policy or any other Kenz Beauty policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.